Please remember to check your Junk/Spam/Promotions folders in case the shipping confirmation and tracking information arrived there. Add us to your safe contact list so that you can receive timely updates regarding the fulfilment and shipping of your order.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
Note: Make sure that you check the Promotions tab in your inbox because automated emails such as order confirmation and shipment tracking emails sometimes end up in there.
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide! Your order will be shipped from the closest fulfilment facility. All orders go through a 3-step quality check before being shipped out to guarantee the maximum quality in all fulfilment facilities.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.