Refund policy

Misprinted/damaged/defective items

We’re so sorry if the product you ordered arrived damaged. To help us resolve this issue quickly please contact us at sales@tchotchkesandco.com. For misprinted/damaged/defective items contact us within 7 days after the product has been received. Our team will look into the order, so please share your order number, detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you. Refunds are only offered to customers that receive the wrong items or damaged items. Item must be unworn and unused, with tags, and in its original packaging. 

Order failed to deliver

If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by the customer, it’ll be returned to the default return address. We will contact you to confirm your address and reship the item. Kindly note that the customer will cover the reshipment costs. In case you do not want the item reshipped, you will not be eligible for a refund. 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges.  Please make sure to check the sizes listed for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at sales@tchotchkesandco.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address (please check your Junk/Spam/Promotions folders in case the shipping confirmation and tracking information arrived there). 
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at sales@tchotchkesandco.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.